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FAQ's and Your Visit

FAQ's and Your Visit

  • Do I need an order for a routine mammogram?
    • Our facility does not require an order; however there are some referring providers that require us to collect one. Please check with your referring provider.
  • What should I bring with me?
    • MD order
    • Picture ID
    • Insurance Card
  • Where is the Breast Center Located?
  • When will I receive my results
    • Screening procedures:
      • Your results will be available on the Henry Mayo Portal 4 days after your procedure – you must enroll in the portal by calling 661.200.2273
      • You result letter will be available within 2 business days on our SecuredAccess web portal. Your email address is necessary for us to communicate with you. Please make sure the Breast Center has your current email address in your record by calling 661.200.1099 and register for SecuredAccess.
      • If you are not registered for SecuredAccess, your result letter will be mailed to your home within 30 days of your procedure.
      • If you need follow-up, our breast health navigators will contact you and discuss the appropriate follow-up
      • You are always welcome to request your preliminary results at the time of your screening procedure.
    • Diagnostic procedures:
      • Our radiologist will discuss your results before you leave our center.
    • Biopsies:
      • Pathology results are usually available within 72 business hours
      • Your referring provider will receive your results
  • What if I feel a lump in my breast?
    • If you feel a lump, call your medical provider to make an appointment for a physical exam. The appropriate imaging is usually a breast ultrasound of the area in question. A mammogram may also be requested and recommended.
  • What is the difference between a Screening and a Diagnostic Mammogram?
    • A Screening mammogram is an annual routine exam. Most insurance plans offer this as a covered "preventative" benefit.
    • A Diagnostic mammogram is performed if there is an area in question that needs to be worked-up. Diagnostic mammograms are only performed on weekdays when a radiologist is present in the imaging center. Results of a Diagnostic mammogram are given to the patient before she leaves the center. Diagnostic procedures are billed to your insurance and are applied to your deductible.
  • What is a 3D Mammogram?
    • Please click here to learn more about 3D Mammography.
  • What is Breast Density?
    • You will learn your Breast Density after you have a mammogram.
    • Breast Density is common in 40% of women over the age of 40.
    • Dense breasts make it more difficult to read a mammogram.
    • Please click here for education on Breast Density
  • What if I have Dense Breasts?
    • A Breast Ultrasound or other additional imaging may be recommended for women with dense breasts.
    • The Sheila R. Veloz Breast Center has a GE Invenia Automated Breast Ultrasound system (ABUS), especially for Dense Breast Screening.
    • A screening for Dense Breasts must have an order from your medical provider
    • Your insurance will be applied to your deductible, as this is not yet a covered preventative exam by insurance in California.

If you need further diagnostic procedures, please click the following FAQ's for each.

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