Henry Mayo - Leadership Principles

Our Leadership Principles describe how Henry Mayo leaders lead and how we keep the patient at the center of our decisions.

Patient Obsession

Our existence as a health care provider is to serve the patient. We choose to be leaders in this noble profession from a sense of passion for serving others and commit to obsessively put the patient experience first in our work and everything we do. We recognize that this is what will distinguish and define our leadership.

Insist on the Highest Standards

We have relentlessly high standards and many may think they are unreasonably high. We seek best practices from others and incorporate them without believing that we are so unique that we have to be different. We then seek to make them better. Every day we strive to serve our patients better than anyone else in the world.

Constant Improvement

We impact the entire community and we are far from perfect. Our community needs us to be better every day. We start every day with a determination to be better, we end every day knowing we can do even more tomorrow. We will always leave the organization better than how we found it.

Stay Connected (Trust, but Verify)

We stay connected to the details, audit frequently and are skeptical when metrics and anecdotes differ.

Speed Matters

The world does not move slow. Our competitors do not move slow. To be the best, we have to move faster all the time. We are decisive and hold ourselves accountable to timely execution of our plans.

Hire and Develop the Best

Our success is dependent upon hiring the best people and committing to their development. We don’t hire people to fill a vacancy, we hire people to take us to the next level of performance. We want our people to grow and we are committed to investing in their development. We take our role in coaching others seriously.

Best Place to Work

Every day we strive to make the organization a better place to work. We lead with empathy, have fun at work and make it easy for others to have fun at work. We focus on our employee’s growth and empowerment. We are committed to our employee’s personal success, not just at work, but in life.

Trust is our Foundation

We listen openly, are respectful and authentic. We are servant leaders. We are open about what we will or will not do. We follow up on our commitments timely. We openly admit our mistakes, even when it is uncomfortable to do so.

Speak up

When we don’t understand something, we will ask questions. When we disagree, we will respectfully challenge decisions even when doing so is uncomfortable or exhausting. We do not compromise just because it is easier to do so. But, once a decision is made, we commit wholly.

Be Lean

Accomplish more with less. Healthcare is no longer affordable for many in our community. We must always strive to find ways be more efficient. There are no extra points for more FTEs or bigger budgets.

Deliver Results

We commit to deliver results, not excuses. When we encounter setbacks, we rise to the occasion and never settle.