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Nurses Talk About DOU
Definitive Observation Unit > Nurse Talk About Their DOU


Dee Rickett, RN, Director, Critical Care, "Seeing someone come to this unit after an auto accident or surgery and being able to send that patient home on the road to recovery is very fulfilling. But nursing isn't always about drama and saving lives. It's also about interfacing with families and helping them solve problems."

Ruby Sarte, RN, DOU, understands that patient education is of paramount importance. "We teach the staff to ask our patients, prior to release, to repeat the information that the doctor told them. That's how we know if our patients have retained the information and will follow the instructions." She adds, "We need to work together to help and teach the patient. It's not just the nurse's job, it's everybody's job, including the nurse aides."

Customer service is an important goal of Victoria Catig, RN, DOU. "We make sure to spend time with all of our patients each day, just talking to them," she says. Victoria also has the distinction of being the unit's first charge nurse when it was founded in 1976. "I have seen a lot of changes and improvements over the years," she says, adding with a laugh, "Some doctors tell me I'm part of the furniture!"

Cathy Tumbleson, RN, DOU, "We had a patient from out of the area, and we needed to work as a team to develop a plan to make the best services available to her. We do that all the time here, working with all the other disciplines - dietary, social services, case management, and others - because you can't know everything about your patient without help."

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