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Good communication between our staff and our patients is the foundation of a positive patient experience. Our messages to our patients should be delivered with courtesy, clarity and compassion. We invite you to join us in demonstrating our commitment to a professional attitude of courtesy and respect by remembering "WISE" and our pledge to our patients:
Welcome visitors and wear visible nametags
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Introduce yourself and your role
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Smile
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Explain what you are going to do and what the patient is to expect
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Pledge to our Patients:
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We will respond to your concerns and personal needs |
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We will provide you with information regarding your care |
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We will ensure your privacy and keep noise to a minimum
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We will always ask "Is there anything else I can do for you?" |
We wish to thank you for your support in accomplishing our Vision: "To create the ideal healthcare environment to surpass community expectations."
Sincerely,
John V. Schleif
Senior Vice President
Chief Operating Officer |
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23845 McBean Parkway